Policies
Admissions Requirements
There are no admissions requirements for students who take certification preparation courses. Students shall have responsibility to determine whether they meet the minimum requirements for the certification exam (and licensure, if applicable) listed on each course page of the website (see above for link).
Course Completion
In order to receive a Certificate of Completion, the student must successfully complete the course by the date indicated in the Student Center and course costs must be paid in full. In addition, course costs must be paid in full in order to receive any applicable exam voucher.
Refund Policy
Cancellation: A student who provides written notice of cancellation within three days (excluding Saturday, Sunday, and federal and Arizona state holidays) of signing an Enrollment Agreement and Disclosure is entitled to a refund of all monies paid back to the original source. No later than 30 calendar days of receiving the notice of cancellation, the University shall provide the 100% refund. All requests for cancellation by the student must be made by email to the Student Advisor.
Refund Policy: For refunds requested after the cancellation period but within 10 calendar days of the Start Date listed in the Student Center, 100% of the amount paid shall be refunded back to the original source, provided no more than 50% of the course has been completed and all course materials are returned in as-new condition to the University at the student’s expense. Such materials must be received within 10 calendar days of the date the Materials Return Instructions are emailed to the student. The cost of materials not received or those that cannot be returned (such as software, membership, or examination voucher) are deducted from the refund. Refunds shall be paid to the student or applied to any payment plan balance within 30 calendar days following the deactivation date of the course. All requests for a refund must be made by email to the Student Advisor. There are no refunds for requests received more than 10 calendar days after the Start Date listed in the Student Center.
Transfer Policy
The student may transfer from one course to another within 60 calendar days following the student’s registration date. Course transfer requests must be submitted by email to the Student Advisor. There is a transfer fee of $125 if the transfer takes place after the first 10 calendar days of the Start Date listed in the Student Center. If the course to which the student wishes to transfer costs less than the original course in which the student is registered, the student shall be credited the difference, minus the transfer fee. If the course to which the student wishes to transfer costs more than the original course in which the student is registered, the student shall be charged the difference plus the transfer fee. The student shall be responsible for the cost of new materials and/or the price difference between versions.
There may be nonrefundable fees associated with the original enrollment for which the student is responsible in addition to the transfer fee and any price difference between the original and new course.
If a new version of the course in which the student is registered is released, the student may transfer into the new version if the student is within the original access period indicated in the Student Center for the student’s current course. If the student has received an extension, the student is not eligible for transfer to the new version of the course. The student shall be responsible for the cost of new materials and/or the price difference between versions.
If the student is using a University payment plan to pay for the course, the student must finalize any new financing within 30 calendar days following transfer approval from the University and must be current on the student’s existing payment plan.
Extension Policy
If the student requires additional time to complete the course, the student may be granted up to two extensions, each equal to 25% of the initial duration of access. Extensions shall not exceed the initial duration of access by 150%. Extension requests must be submitted by email to the Student Advisor within 2 weeks of the original end date. The cost for extension will be determined using the following table:
| $1 - 1,000 |
$75 |
| $1,001 - 2,000 |
$150 |
| $2,001 - 3,000 |
$250 |
| $3,001 - 4,000 |
$350 |
Extension fees are not refundable. If the student has a University payment plan, they are responsible for making payment on the student’s existing payment plan at the specified dates.
Hold Policy
A “hold” is a suspension of the student’s participation in the course without penalty. The student may request a hold of up to 90 calendar days by contacting the Student Advisor by email. Holds are granted at the University’s discretion for those with extenuating circumstances such as military deployment or documented medical concerns. The 90-day hold may be taken all at once or in individual sessions of 30 or 60 days. Some course holds may incur a charge; the student shall be made aware of this before the hold is initiated. If the student has a University payment plan, they are still responsible for the regular payments throughout the hold period. If the student remains on hold for more than 90 days, the student shall be dropped from the course.
Technology Use Policy
Student or staff “Technology Use” refers to the products, services, websites, mobile sites, content, databases, software, technologies, and tools delivered by the University or its authorized providers (collectively, the "Platform"). Your use of the Platform is subject to the University Terms of Use, which can be found at: https://www.aiuniv.edu/terms-and-conditions