2018 AIU University Catalog

Grievance Procedure

As most issues are resolved through our University’s Internal Grievance process, students who wish to process a grievance or perceive that their rights may have been denied may seek assistance through the Ombudsman’s Office.The Ombudsman staff is responsible for answering student inquiries and serving as a liaison between the student and the University departments where communication has broken down or is not yielding resolution. The Ombudsman staff provides students with information about University policies, regulations, and procedures. If problems occur, an Ombudsman staff member initiates a resolution of such problems and guides students through the University’s Grievance Procedure.

Many issues can be resolved through discussion with the appropriate instructor or staff member, and students are encouraged to make contact at the first indication of a problem or concern. If this fails to yield adequate resolution, students may submit their complaints verbally or in writing to the appropriate departmental supervisor. In the event that these steps do not yield a satisfactory resolution, students may file a written appeal with the campus Appeals Board through the Ombudsman’s Office or with the Vice President of Student Affairs/Director of Student Advising. 

Students wishing to meet with the campus Ombudsman should contact the Office of the Ombudsman to schedule an appointment. You can reach the AIU Office of the Ombudsman at 877-221-5800, option 6, or by email at ombudsman@aiuniv.edu. The Ombudsman for AIU Online is Issac George or the Associate Ombudsman Brandie Riegle at 847.851.5275. 

The Atlanta Campus Ombudsman, Jessica Epstein, can be reached by calling (404) 965-6527 or via email jepstein@aiuniv.edu

In Houston, please contact the Houston Ombudsman, Jamie Mike at, (832) 201-3640 or jmike@aiuniv.edu

If student has not reached a resolution with the University, he/she may file a complaint with their state of residence. Please see below for more information.

AIU-Atlanta Students may contact the State of Georgia Nonpublic Postsecondary Education Commission

2082 East Exchange Place, Suite 220

Tucker, GA 30084-5305



AIU-Online students may contact the Illinois Board of Higher Education:

431 East Adams,

2nd Floor

Springfield, Illinois 62701-1404


AIU-Houston students may contact the Texas Higher Education Coordinating Board, Office of General Counsel

P.O. Box 12788

Austin, TX 78711-2788

Or via email at StudentComplaints@thecb.state.tx.us

THECB student complaint information is codified under 19 TAC §§1.110-1.120. An overview of the complaint procedure, how to submit a complaint, and the complaint form can be found here.